Shipping policy
Shipping policy
Last updated: 6 October 2026
Preparation, printing and delivery
Once we have received all the photographs and instructions needed for your order, we normally require 3 working days to create your personalised collage.
Printing and delivery normally take a further 2 working days. Our estimated total timeframe is therefore 5 working days for all destinations we serve.
This timeframe may vary depending on the complexity of your collage design, any requested revisions, printing schedules and shipping conditions. Delivery may also be affected by public holidays, carrier delays or customs processing. We will contact you if we become aware of a delay affecting your order.
Working days are Monday to Friday, excluding public holidays. These timeframes are estimates, not guaranteed delivery dates, and do not limit your statutory consumer rights.
Missing information and changes
If photographs or instructions are missing, preparation may be delayed until we receive them.
Changes requested after work has started may also affect the timeframe. We will let you know if a revised estimate is needed.
Delivery destinations and charges
Available delivery destinations and any applicable shipping charges are shown at checkout before you complete your purchase.
Time-sensitive orders
If you need your collage for a particular date, contact info@luxphotocollages.com before ordering so we can confirm whether we can meet your deadline. A specific delivery date is not guaranteed unless we expressly agree to it.
Delivery details
Please check your delivery address carefully before placing your order. If you notice an error, contact us promptly. We will assess whether the address can still be changed.
Customs and import charges
For cross-border deliveries, customs duties, import taxes or handling charges may apply depending on the destination and applicable rules. Any charges not collected at checkout may be payable by the recipient. Customs processing may affect delivery times.
Delayed, missing, damaged or incorrect orders
If your order has not arrived within the estimated timeframe, or arrives damaged or incorrect, email info@luxphotocollages.com with your order number and details of the issue.
Photographs of damage can help us assess the issue where available. We will investigate and provide an appropriate resolution in accordance with your statutory consumer rights. Our use of a delivery carrier does not remove our obligations to you.
Contact
LuxPhotoCollages.com
Email: info@luxphotocollages.com
Telephone: +353 87 227 2236
Address: Matt Talbot Road, Tralee, Co. Kerry, V92 NR20, Ireland.
Nothing in this policy limits your statutory consumer rights.